The Importance Of Explaining Your Warranty, Returns and Exchange Policy To Customers

When it comes to Direct Sales and demonstrating your business products at home parties, it is important to take time out to explain your company’s warranty, returns and exchange policy to all of your home party guests.

Customers who attend your home parties have the right to know your business policy up front before they place an order. There are a few ways you can approach this but I feel its best to do it at the beginning of the ordering process, in other words…before your customer starts filling out the order form.

You can go over your company’s policy several different ways, However, I like to do a combination of ways to ensure that my customers know the policy. Here is how I handle it.

1. After talking about my products and before I have the guests fill out the order forms, I like to spend 5 minutes talking about my particular company’s policy and I do this in a group setting…near the end of my demonstration time period.

2. My company has the policy printed in the catalog so I tab that particular page with tab-type stickers.

3. My company has the policy imprinted on the back of our order forms so when each customer hands me their order form, I like to ask them if they have any questions about my company’s policy.

By spending a few minutes at your home parties explaining your company’s policy to all of your party guests, you will save yourself time, money and a headache down the road. Customers have the right to know your business policy before they give you an order so its in your best business interest to spend time explaining it to them.

What are your thoughts? Do you spend time talking about this at your home parties? If so, is it in a group setting or one on one with your customers?

Shelly