Work At Home Business Options

When it comes to shipping products to your customers what is your normal shipping time? When there are delays in shipping a product to a customer/client, do you take the time to notify them of this delay?

To keep your customers happy, you really need to keep them informed of their order status once you have placed the order. Just taking the order and submitting it…is not enough. Here is what you should be doing.

1. Once you have processed the payment and submitted the order, email the customer a copy of the receipt or shipping invoice.

2. Once the product has shipped, email the customer to let them know that their purchase is on its way.

3. Wait 7-10 days and follow up. Send the customer an email or give them a call to make sure their order has arrived and to inquire if everything was perfect with their order. If not, do what you can IMMEDIATELY to rectify any shipping problems that might of occured.

Keeping customers informed of the ordering and shipping process is making for a very happy customer which in turn gets you repeat business and future referrals from that particular customer.

~ Shelly ~

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